This Site is owned and operated by Cia Beauty Limited whose registered office is at Central House, 1 Ballards Lane, London, N3 1LQ and whose Company Number is 11000652. These Terms & Conditions include general Terms & Conditions for use of this Site, Terms & Conditions relating to the Services and Terms & Conditions relating to the sale and purchase of Products on the Site.
Please read these Terms & Conditions carefully.
This website may only be used for lawful purposes. By using this website, you agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website. Before you place an order, if you have any questions relating to these Terms & Conditions please contact our Customer Service Team.
The personal information which you are required to provide when you register as a customer should be true, accurate, current and complete in all respects; and you must notify us immediately of any changes to the personal information by contacting our Customer Service Team via e-mail or by updating them in the account page information.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
The information available on or through this website, and the Services supplied via or about this website, is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the products are suitable for you and it is not our responsibility to do so.
We try to make sure that all information contained on the website (and provided by us to you as part of any Services or Products) is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the website and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this website.
Our liability to you about any product purchased through the website is strictly limited to the purchase price of that product.
- All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
- Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the website. The conclusion of a contract between you and us will take place when we debit your credit or debit card or dispatch the goods.
- We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any personal information you provide when accessing or placing an order. For more information on how we use and protect your information, please refer to our Security & Privacy page.
Regestering For A Personal Account
- You are responsible for maintaining the confidentiality of your password and username. Cia Beauty do not have the means to check the identities of people using the website and will not be held liable for losses suffered by you where your password or username is used by someone else. For advice on how to keep your account safe, please refer to protecting your security on our Security & Privacy page.
- You agree to notify us immediately if you become aware or suspect any unauthorised access of your password or username.
Promotional Coupon Codes
- From time to time we may make promotional Coupon Codes available for discounts, prize draws or free gifts. We have a Coupon Code box situated at the “Basket” page where codes can be entered.
- All offers require the use of specific codes to be entered during the checkout process. Coupon Codes remain valid for the durations stated in our promotional materials, at the sole discretion of Cia Beauty and may be discontinued at any time without prior notice. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.
- All orders are aimed to be delivered within 2-3 working days and we will make every effort to deliver these orders within the estimated timescale. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, travel and transportation disruptions or higher than anticipated demand. Cia Beauty will therefore not be liable for any delay or failure by us to deliver your order because of such delays.
- You must provide us with complete and accurate delivery address information. Cia Beauty will not be liable for the delivery of your order as a result of you supplying us with incomplete or inaccurate information.
- Please note, if you choose to use any of our delivery partners personalised services (Example: having your parcel delivered to a neighbour or left in a safe place), Cia Beauty shall not be liable for any items which are lost, damaged or delayed.
Prices & Payments
- All prices shown on the Cia Beauty website are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notifying you.
- Payment can be made by any major credit or debit card account. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you.
- You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
- Please familiarise yourself with these Terms & Conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.
At Cia Beauty, we dispatch items very quickly and therefore have limited time in which to stop completed orders from going out. If you realise you have made a mistake when ordering, please try and contact as soon as you can by emailing us on email@example.com.
Please note if the status of your order has already left the warehouse we are unable to cancel it. You will have to return the order back to us within 28 days in accordance to our Returns Policy.